Privacy Policy

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Who Are We?

Coaster Co Logo Coinage Nostalgia Logo Rock Cottage Logo FunMats Logo

We are Coinage Nostalgia Ltd. You probably know us by one of our trading names or brands; 'The Coaster Company', 'Coinage Nostalgia', 'Rock Cottage Gifts' or 'FunMats'.

We are a small to medium sized UK company based in Malvern, Worcestershire.

Temporary Contact Details - See info here.

A: Units 2-3 Howsell Road Industrial Estate, Malvern, Worcestershire. WR14 1UJ.

The Coaster Company Coinage Nostalgia Rock Cottage FunMats
T: [44] (0)1684 577 177
F: [44] (0)1684 577 188
E: info@coaster.co.uk
W: www.coaster.co.uk
T: [44] (0)1684 577 177
F: [44] (0)1684 577 188
E: coinage@coaster.co.uk
W: www.coinage-sales.co.uk
T: [44] (0)1684 577 177
F: [44] (0)1684 577 188
E: info@rockcottagecrafts.com
W: www.rockcottagecrafts.com
T: [44] (0)1684 893 842
F: [44] (0)1684 577 188
E: info@funmats.co.uk
W: www.funmats.co.uk

UK Company Registration No. - 8829397
Registered Office - 20 Sansome Walk, Worcester, WR1 1LR

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What Is Our Attitude Towards Personal Privacy?

Just like you we hate Spam and Junk Mail and we certainly do not wish to add to the collective irritation & frustration people are feeling in the digital age.

We believe there is no point in sending unsolicited messages to people, because if they have not asked to be contacted then they are probably not going to be interested in what we might be trying to sell to them.

And indeed, from our perspective, a person is not going to look favourably on a company that repeatedly sends them junk mail.

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How Will We Use Your Information?

Obviously we will use your information for the purposes necessary to handle your sales enquiry and administer any orders placed. This includes the storing of your details in CRM (Customer Resource Management) and accounting databases.

We also use a factoring service provided by Bibby Factors Manchester Ltd. The information necessary for them to perform this service will be provided to them. Bibby Factors Manchester Ltd are a UK registered company and are also bound by UK data protection regulations.

We typically retain contact information together with records of orders placed and instances of contact made, for the purpose of ongoing customer service.

We use contact information to evaluate the effectiveness of marketing activities and to plan future strategy; by evaluating how many contacts, customers & repeat orders we generated from a particular activity. To do this we need to store details of how you heard about us.

We may use your contact details and purchase history to send relevant marketing messages via post and/or subscribed to electronic channels.

We often produce samples from previous clients artwork as examples of our products to send to prospective clients. We may also use clients artwork in our own promotional material and website. Depending on the nature of the artwork supplied it might feature names, photographs, and/or business contact details.

We are aware that some customers may not want us to use their artwork for these purposes and are happy to exclude it from use if requested.

Our samples usage is described in our Terms and Conditions.

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Will We Sell Your Details to a Third Party?

We will not sell or pass on you details to third parties for them to use to market their own, or someone else's products or services.

We do use the services of other organizations to carry out some of our marketing. These organizations are carefully selected and are all reputable professional companies. They will only use your information to carry out the activities they are employed by us to do.

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What User Tracking Technology is Used on Our Websites?

Javascript, Cookies & 'Post Data' are used on some of some of our websites.

We do NOT use this technology to track your behaviour for individual direct marketing or sales purposes.

We use it for website functionality & user experience, to track effectiveness of marking activities and to monitor the usability and effectiveness of our websites.

Please be aware that all information sent over the Internet, unless it is encrypted or sent via a secure connection, is not secure and can be intercepted and read by anyone intent on doing so.

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Who Regulates Personal Privacy?

We are based solely within the UK and therefore process data in line with UK law. The body responsible for regulating Data Protection and Electronic Marketing in the UK is the Information Commissioner's Office;

A: Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.
T: [44] (0)303 123 1113
F: [44] (0)1625 524510
E: casework@ico.gsi.gov.uk
W: http://www.ico.gov.uk

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What Are Your Rights?

You have a number of rights relating to the personal information we hold about you.

In general these rights include the right to;

This is a brief synopsis of your main rights. Full details of your rights and exceptions to them can be found on the Information Commissioner's website.

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Who Should You Contact at Our Offices for Data Protection Matters?

Data protection requests should be made either;

By Email to info@coaster.co.uk
It would help, but is not required, for the Subject to read "Data Protection Request".
By Post to Data Controller, Coinage Nostalgia Ltd., Units 2-3 Howsell Road Industrial Estate, Malvern. WR14 1UJ.

There may be a fee charged for some types of request; this would be a nominal fee to cover admin time.

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How Can You Remove Your Name From Our Mailing Lists?

All our marketing emails contain a simple unsubscribe link. You can also contact us by phone or by email to request removal from one or more of our email lists at any time.

To request removal from our postal list(s) you can contact us by email or post at any time.

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Are Your Contact Details Completely Removed When You Unsubscribe?

We retain just enough information to ensure that we do not re-add you to mailing lists if we get contact from you again in the future. This is called data suppression and is the marketing industry standard in this situation.

If you wish your details to be fully destroyed we are happy to do so but will not be able to retain your marketing preferences if you should re-contact us.